Privacy Policy

Effective Date: March 24, 2026  |  Last Updated: March 24, 2026  

‍
‍1. Who We Are JA Design Studio, LLC ("JA Design," "we," "our," or "us") is a branding and systems agency based in Charlotte, North Carolina. This Privacy Policy describes how we collect, use, and protect information when you visit our website (jadesign.co), contact us, or engage us for services.
Questions about this policy? Reach us at: hello@jadesign.co

‍
‍2. What We Collect Information You Give Us Directly
When you fill out a contact form, book a call, or sign on as a client, you share information with us. This typically includes:
- Name and professional title
- Business email address
- Company name and website
- Details about your brand challenges and project goals
- Any files, documents, or creative assets you share with us

‍Information We Collect Automatically
When you visit our website, we collect certain technical data automatically through cookies and analytics tools. This includes:
- Pages visited and time spent on each page
- How you arrived at our site (search engine, referral, direct)
- Browser type, device type, and operating system
- General geographic location (country or city level — not your address)

‍What We Do Not Collect
We don't collect payment card numbers directly — all billing is processed through third-party payment platforms with their own security standards. We also don't knowingly collect information from anyone under 18.
‍

‍3. How We Use Your Information
The information we collect is used for the following purposes:
- Responding to your inquiries and scheduling discovery calls
- Delivering branding, design, and consulting services you've engaged us for
- Sending project updates, documents, and deliverables
- Sending occasional marketing emails, if you've opted in (easy to opt out)
- Improving our website content and understanding what's actually useful
- Meeting legal obligations or resolving disputes if they arise
We don't use your data to build advertising profiles, and we don't sell it. Full stop.

‍
‍4. How We Share Your Information
We share information only when necessary, and only with parties that have a legitimate reason to have it:

‍Service Providers
We use third-party tools to operate our business. These include email platforms, scheduling software, cloud storage, and analytics services. These providers access your data only to perform services on our behalf and are contractually required to protect it.

Current tools we use that may touch your data include:
- Google Workspace (email, documents, scheduling)
- Calendly (call booking)
- Google Analytics (website analytics)
- Email marketing platform (newsletters and nurture sequences)

‍Legal Requirements
‍If required by law, court order, or to protect our legal rights, we may disclose information to relevant authorities. We'll tell you when we can.

‍Business Transfers
If JA Design is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before that happens.

‍
‍5. Cookies
Our website uses cookies — small text files that help us understand how people use the site. Some cookies are essential for the site to function. Others are analytics-based and help us improve the experience. You can adjust cookie preferences in your browser settings at any time. Disabling analytics cookies won't break the site, but it does make it harder for us to know what's working.

‍6. Data Retention
We keep your information for as long as it's reasonably needed. For active clients, that means the duration of the engagement plus a reasonable period afterward for reference and legal purposes. For contact inquiries that don't result in a project, we retain data for no longer than 24 months.
You can request deletion of your data at any time (see Section 7).

‍7. Your Rights
Depending on where you're located, you may have certain rights regarding your personal data. We honor these regardless of jurisdiction because it's the right thing to do:
- Access: Request a copy of the information we hold about you
-Correction: Ask us to correct inaccurate data
- Deletion: Request that we delete your information
- Opt-Out: Unsubscribe from marketing emails at any time (every email includes an unsubscribe link)
- Portability: Request your data in a structured, machine-readable format To exercise any of these rights, email us at hello@jadesign.co. We'll respond within 30 days.

‍8. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. Our tools use encryption in transit and at rest. Access to client data is limited to team members who need it to do their jobs.
No system is 100% secure. If we ever become aware of a data breach that affects you, we'll notify you promptly and tell you what happened and what we're doing about it.

‍9. Third-Party Links
Our site may link to external websites — case studies, tools we recommend, or client sites. Once you leave jadesign.co, this Privacy Policy no longer applies. We're not responsible for the privacy practices of third-party sites.

‍10. Changes to This Policy
We'll update this policy as our practices or legal requirements change. When we do, we'll revise the "Last Updated" date at the top. If the changes are material, we'll let active clients know directly.

‍11. Contact
Privacy questions land here:
Email: hello@jadesign.co
Website: jadesign.co/contact
Mailing address: Charlotte, NC (available upon request)

 This policy is reviewed annually. If something feels off or unclear, email us — we'd rather fix it than bury it in fine print.